Ubuy in Al Rai

🕗 opening times

comments 5

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  Imran Balbale

  :: 18 April 2018 08:46:10

  Stay away from this store. Absolutely horrible service. Customer service has no clue. Chat agents don't know much about their products. I called them and first lady who answered on English support team simply hung up on me because she could not speak any English! Second time around another lady answered and she barely spoke English and insisted that I get on online chat. Not sure why they have English support at all! Products on this site are over priced. In my case even if I imported that stuff on my own, it would cost me 100KD lesser than what it was on this store. UBuy is just another poorly run business in Kuwait with no regards to customer service. They actually deserve no stars but I can't submit the post without a star!

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  Pradeep Sanjeewa

  :: 20 March 2018 11:36:53

  Great customer service.

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  Mishal Al Refai

  :: 04 February 2018 11:47:22

  Poor customer service. Delivery time has absolutely no meaning at all. It could say 1 month and still arrive 4 months later. They will not call/email to update you about a package. If youfeel like your package won’t get here, it probably won’t... hard to reach.. ‘fulfilled’ is just a scam.. oh and it’s probably the slowest web page in Kuwait.

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  Fatemah Z

  :: 11 November 2017 17:24:40

  Great service, fast shipping, accurate descriptions. I've ordered more than 4 times, one of which I had to cancel. The cancellation process was done easily, and a refund was returned to my credit card. Customer support is professional. I also spoke their manager, Ahmad (can't remember the last name), and he was very helpful.

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  Hussain Dashti

  :: 15 October 2017 02:45:15

  Delivery promised within 24 hours, 5 days later and still nothing. Customer service is ridiculous, you call and leave a message (and surely you will never hear from them)